Terms and Conditions

The USER will be granted access to the services offered by COOL BRAINS on the agreed
starting date, and in relation to the contracted course, once the entirety of the fees related to
said course is paid in full to COOL BRAINS, or, in the case of a previous agreement for
deferred payment, the first due instalment, thus providing the required data freely and

The authorized payment channels are Stripe, Bank Transfer, or Bank Card.
Regarding the completion of the program, the applicable criteria are:

The USER will complete the study program within the established time and format, and
follow the instructions by the Programs Coordinator.
Should there be FORCE MAJEURE reasons that prevent the USER from continuing the
online language course once it has started, COOL BRAINS reserves the right to cease said activity
based on the assessment of the situations leading to such suspension. Under no
circumstances will the amount paid be refunded.

Leave Policy

All students can apply for leave for a maximum of 3 classes per year. This must be requested within a

48-hour notice before the start of the class. In the case of a no-show without prior notice, students will

be charged as a full lesson, although a full recording will be made available of each missed class in the

event of group classes.

Price and taxes
The information on the fees applicable to each service will be available on the website and
will be applied automatically to the contracting process. In the case of offers, they will be
clearly identified and described, with reference to the previous, and then, to the final price at
the end of the sale.
All payments will include an invoice to the name of the registered USER and will be
delivered via e-mail to the account previously provided.
For any further information regarding the service, the USER may contact COOL BRAINS
via e-mail to [email protected] and add the name of the specific course on the
SUBJECT section.

Right of withdrawal
You have the right to withdraw from this contract within fourteen (14) calendar days without
giving any reason.
The withdrawal period will expire 14 calendar days from the day on which you or a third
party indicated by you acquired possession of the service. To exercise the right of
withdrawal, you must notify us of your decision to withdraw we recommend that you notify us indicating
your name, full address, telephone number, email address and your unequivocal decision.
In the event of withdrawal by you, we will refund all payments received by you (minus classes already completed) without undue delay, and in any event no later than 14 calendar days from the date on which we are
informed of your decision to withdraw from this contract. We will proceed to effect such
reimbursement using the same means of payment used by you for the initial transaction,
unless you have expressly agreed otherwise; in any case, you will be charged a small admin fee
to cover the cost of exchange rate and transfers.
If you have requested withdrawal after the commencement of the rendering of services, you
shall pay us an amount proportional to the part of the service already rendered at the time
you have informed us of your withdrawal, in relation to the total subject matter of the

All the services offered on the website are completely original, unless otherwise stated in
their description. For any claims, the USER may contact Customer Service
([email protected]). Failure to comply with any of these conditions entitles the USER to
cancel the service.


Your comments and suggestions will be welcomed. We ask you to send us such comments,
suggestions and inquiries through the Customer Service ([email protected]). Likewise,
you can send your complaints and claims through our aforementioned email contact
channels, which will be answered by our customer service in the shortest possible time and,
in any case, within 48 business hours. .

Data processing
All data included in this contract is under the protection of the European Parliament
Regulation of April 27th, 2016, and the Council related to the protection of natural persons
with regards to the processing and free circulation of personal data and will be mechanized
so they may be included in COOL BRAIN’S student records.
The data will be used according to the terms and regulations stated in the contract in
legitimate interest according to art. 6.1 by the General Data Protection Regulation (GDPR).
According to the aforementioned article, the USER gives his/her consent to the processing
of his/her personal data for one or several specific purposes, and is given the right to object,
to be informed, to have access, to rectify, or cancel said purposes, which will become
effective immediately, and free of charge, after previous written request. These rights may
be exercised in accordance with the applicable regulation by contacting COOL BRAINS

Delimitation of responsibilities
COOL BRAINS assumes no responsibility for any technical issues caused by fortuitous
events that may hamper the normal provision of the service via internet, nor for the potential
limitations to site access due to maintenance, or other reasons that may limit the access to
the service. No refunds will be given due to technological difficulties from the student´s side.

Reservation of rights
Neither accept nor provide the users with false, inaccurate, or incomplete data.
Cancel or reject any requests from a client with whom there may be a conflict related to the
payment for a previous request, or that may pose a risk of any kind.
Modify the price for offered products, which will be the current one at the time of closing the
operation and that will be formalized through a budget. The reference currency will be
euros, independently from the currency the user may choose at the time of the payment.
Verify the personal information provided by the user and adopt whatever measures it may
deem necessary to confirm whether the registered person is the legitimate holder of the
submitted documents or cards used for payments. This verification may take place in the
form of an identity, banking, or address information check request. Should the client fail to
reply in a period of two days, the order will be automatically cancelled, with no possibility to
assume any further liability.
Deregister those users that may be misusing or abusing the system to commit fraudulent
acts, or with negative impact on other users. So will also be the case for those who may be
suspected of tampering with system operations by illegally altering any computer or
technical procedures, or by committing any fraudulent acts that may hinder the system’s
Modify the teaching staff and/or part of the program if necessary for the correct development
of the service.
Modify the current General Conditions at any moment and notify the users accordingly. The
applicable Terms and Conditions for the transactions will be those made effective at the time
of formalizing the order.

Applicable Law and Jurisdiction
These conditions will abide by and be interpreted in accordance with British Law.
COOL BRAINS and the USER agree to submit any dispute that may arise regarding the
provision of services described in these Conditions, to the jurisdiction of the courts of law in
the USER’s place of residence /domicile.
In the case the USER’s residence/domicile is outside of the UK,
COOL BRAINS and the USER will subject to the territorial entity as established by the